EMPATHY and SYMPATHY are NOT the same thing!
The Black Swan Group explains a powerful distinction: Empathy is about understanding the other person's experience, not making the conversation about yourself.
When someone shares a struggle, our instinct may be to respond with our own similar experience.
But tactical empathy encourages us to shift the focus back to THEM.
In IEP meetings, understanding the other person's perspective starts with listening—not comparing experiences!
#SpecialEducationBoss #TacticalEmpathy #BlackSwanGroup #IEPAdvocacy #EmotionalIntelligence #CommunicationSkills #ParentAdvocacy
The Black Swan Group explains a powerful distinction: Empathy is about understanding the other person's experience, not making the conversation about yourself.
When someone shares a struggle, our instinct may be to respond with our own similar experience.
But tactical empathy encourages us to shift the focus back to THEM.
In IEP meetings, understanding the other person's perspective starts with listening—not comparing experiences!
#SpecialEducationBoss #TacticalEmpathy #BlackSwanGroup #IEPAdvocacy #EmotionalIntelligence #CommunicationSkills #ParentAdvocacy