Meet Don: From Hostage Negotiator to Tactical Empathy Expert!


From hostage negotiations to IEP conversations—communication matters!

After retiring from law enforcement, Don joined the Black Swan team, bringing years of negotiation experience to his work.

And his journey didn't stop there! He's recently returned part-time as a cold case homicide investigator.

With experience in high-pressure situations and an understanding of Section 504, Don brings a unique perspective to navigating difficult conversations.

Because effective advocacy isn't just about knowing what to say. It's about knowing how to communicate!

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